What do you picture when you think of IT professionals or IT services? It’s likely, given stereotypes that have developed over the years, that you imagine an IT company as a collection of computer “geeks” absorbed in technology and devoid of much personality, but eager to get the job done right and in a timely manner.
Well, part of that perception is right…at least where StillWater IT Solutions is concerned. While we admit to being a little nerdy, there’s nothing we enjoy more than getting to know our clients personally and on a professional level while doing our utmost to solve your IT challenges. As a matter of fact, there are five aspects to our business that we think have made us the exception when it comes to IT services and their staff.
The “Relationships First” Model
During the nearly two decades that Stillwater has been in business, we’ve always maintained a “people first” mentality. We don’t see our clients as just a name on our schedule or a page in our accounting log. We recognize that our clients are people too and – often – business owners like us. As such, we treat them as anyone would wish to be treated by professionals who play a large role in the success of their information technology services.
By providing personalized service tailored to each client, we’ve developed trusting relationships with our customers. We’ve forged a reputation for honesty and transparency that our clients value, knowing that we’ll “tell it like it is” but also offer them practical, affordable solutions that are particular to their type of business.
At Stillwater IT solutions, we believe that empowerment is key to client success. So, we don’t keep our clients in the dark. We want them to know as much about their IT capabilities as possible, so our staff makes it their mission to educate the businesses and individuals with whom we work about their IT, empowering them to use their technology to the best of their ability.
This means they are able to make the most of what’s available to them and are easily able to navigate their IT capabilities as well. In other words, we don’t mind taking some extra time to be sure that our clients are comfortable with and knowledgeable about their technology.
Downtime is costly. How many of us have ever been in a position, even with our home technology, when life has seemingly come to a screeching halt when something goes wrong with our technology? Now imagine if you’re a business that depends on technology and something goes wrong. It could spell disaster in no time at all!
At Stillwater IT, we understand the importance of a rapid response. And while everything can’t be fixed immediately, our clients need to know we’re “on it”, even if the solution takes some time. That makes communication more important than ever. So, we’ll be in touch often with updates, allowing our clients to take a deep breath and relax, knowing the solution is on its way.
Whether your business is a one-person endeavor or includes dozens of employees and staff, we value you as a customer. For us, every client relationship matters! The amount of attention we give you doesn’t hang on how much you spend on your IT needs each year. We understand that the demands of our “small” clients are just as important as those who have huge IT departments.
No matter your size, when you have a problem, need a solution, or are looking to make changes or additions, you’ll have our undivided attention. We’re always just a phone call, text, or email away!
We understand that our reputation is only as good as the work we do. Making clients happy means everything to us! That equates to doing EVERY task well and in a timely manner. We “own” every request…from start to finish, whether it’s a job that takes just a few minutes to complete or one that might take weeks or longer.
Whether we’re setting up your network infrastructure, helping you with hardware or software issues, or trying to “save the day” when disaster strikes, we’re dedicated to getting the job done with as few interruptions to your business as possible.
We’d love to tell you more about how we’re flipping the perception of IT services. For additional information about any of our services, complete the contact form on our website or call Stillwater IT Solutions at 604-899-1105.