Back in the “old days”, customer service was carried out in one of two ways – either by telephone or face-to-face. If you wanted great customer service, you often had to show up in person when the opportunity was present. But it also wasn’t unusual to spend countless...

The world of business changes so quickly these days. Much of the reason for these changes is technology. The tools we use to manage and organize our business – whether small or large – are improving all the time and it often feels like we’re behind the proverbial...

For many average technology users, “The Cloud” is still a mystery. They know it has something to do with saving information and data, the internet, and keeping things secure, but aren’t quite sure how that happens. Indeed, for those who aren’t all that technology...

In real estate, the three magic words experts talk about are “location, location, location”. In other words, the location of the home you purchase is, by far, the most important aspect to consider. In IT, we have a similar phrase. When it comes to back-up solutions...

What do you picture when you think of IT professionals or IT services? It’s likely, given stereotypes that have developed over the years, that you imagine an IT company as a collection of computer “geeks” absorbed in technology and devoid of much personality, but...

Are you planning on hiring or have you already hired professional IT help for your company? If you have, you are among tens of thousands of businesses who have taken this step. A good IT company not only steps in to fix problems but is constantly there to monitor your...

How many times have you heard someone complain about a particular company’s customer service? How often have you been dissatisfied with a customer service experience you’ve had with a retailer or other business with which you’ve interacted? How frustrated do you feel...

Camaraderie around the office is a good thing. It’s great to get along well with your co-workers, your bosses, and those to whom you are a manager. A pleasant office environment makes the day pass more quickly and it’s genuinely nice to have friends in the workplace....

If you’ve considered transitioning from a time and materials-based contract to a managed service model for your IT needs, you’ve probably thought a lot about how you might increase efficiency while also reducing costs and operational risks. If you’ve determined this...