How many times have you heard someone complain about a particular company’s customer service? How often have you been dissatisfied with a customer service experience you’ve had with a retailer or other business with which you’ve interacted? How frustrated do you feel...

Camaraderie around the office is a good thing. It’s great to get along well with your co-workers, your bosses, and those to whom you are a manager. A pleasant office environment makes the day pass more quickly and it’s genuinely nice to have friends in the workplace....

If you’ve considered transitioning from a time and materials-based contract to a managed service model for your IT needs, you’ve probably thought a lot about how you might increase efficiency while also reducing costs and operational risks. If you’ve determined this...

Total world domination. That’s where we think Microsoft 365 is headed. In our work as IT professionals, we’ve seen this tool grow and grow in popularity to the point where Microsoft reports that more than one million companies worldwide make use of this office suite...

The web-based application known as SharePoint, a product of Microsoft, is a great tool for document sharing, business intelligence, advanced search, content collaboration, and much more. Originally launched in 2001, it’s generally marketed as a document management and...