604.899.1105 info@stillwaterit.ca

Our world is digitally-driven. Businesses rely heavily on information technology (IT) services to streamline operations, enhance productivity, and maintain a competitive edge. However, selecting the right IT service provider can be a daunting task, especially when confronted with a myriad of companies claiming expertise in various domains.

Amidst this sea of choices, it becomes imperative to discern which provider possesses a track record that aligns with your specific business requirements. Indeed, evaluating an IT service provider’s track record can offer valuable insights into their capabilities, reliability, and suitability for your organization.

Here are a handful of ideas as to how you can effectively gauge an IT service’s successes and ascertain if their expertise matches your needs.

Assess Client Testimonials

Client testimonials and reviews serve as powerful indicators of an IT service provider’s past performance and customer satisfaction levels. You can scrutinize testimonials from existing or previous clients to gain insights into their experiences with the provider. Don’t see any online? Don’t hesitate to ask the company for contact information for former or current clients.

It’s important to look for information that highlights specific challenges faced by clients and how the IT service provider addressed them effectively. Pay special attention to testimonials or reviews from businesses similar to yours, as they provide a more relevant benchmark for evaluating expertise as it applies to you.

Review the Company’s Portfolio and Past Projects

An IT service provider’s portfolio and past projects can offer a glimpse into their areas of expertise and the types of solutions they have successfully delivered. If available, examine their portfolio to determine if they have experience working on projects similar to yours in terms of size, industry, and complexity. Evaluate the quality of their work, innovation demonstrated, and the outcomes achieved for their clients.

A diverse portfolio showcasing proficiency across various technologies and industries indicates versatility and adaptability, essential qualities for catering to a variety of business needs.

Assess Industry Recognition and Awards

Industry recognition serves as external validation of an IT service provider’s competence and excellence. Look for certifications, accreditations, or awards received by the provider in the past few years.

In particular, seek out accolades or accreditations that are relevant to your industry or the specific services you require. Certifications from reputable organizations demonstrate adherence to industry best practices and standards, while awards underscore exceptional performance and innovation within the IT landscape.

Evaluate Technical Expertise and Specializations

The technical prowess of an IT service provider is a crucial factor in their ability to meet your specific requirements. Evaluate the expertise of their team members, including qualifications, certifications, and experience in relevant technologies and methods.

Assess whether the provider specializes in areas pertinent to your business needs, such as cloud computing, cybersecurity, data analytics, or software development. A deep understanding of emerging technologies and a commitment to continuous learning indicate a forward-thinking approach and the ability to offer cutting-edge solutions.

Consider Longevity and Stability

The longevity and stability of an IT service provider are indicative of their reliability and commitment to client satisfaction. Look into the company’s history, including how long they’ve been part of the local IT industry. If possible, try to determine client retention rates and ask about any significant milestones or achievements. A well-established provider with a proven track record of stability is more likely to provide consistent, dependable services over the long term. That’s what you should be looking for in an IT service provider!

Seek References and Referrals

As noted earlier, you shouldn’t hesitate to request references from the IT service provider you’re considering. By all means, reach out to their past or existing clients for feedback. Engage in candid conversations with these references to gain insights into the provider’s strengths, weaknesses, communication style, and responsiveness. Ask questions that you deem important to your specific neesd and clarify the answers.

Additionally, you might consider seeking referrals from trusted sources within your professional network or industry associations. Personal recommendations carry weight and can help you identify reputable IT service providers with a track record of excellence.

Evaluate Communication and Customer Support

Effective communication and responsive customer support are essential components of a successful partnership with an IT service provider. Evaluate the provider’s communication channels, response times, and willingness to address your concerns or queries promptly.

Assess their approach to client collaboration, project management methodologies, and transparency in reporting progress and outcomes. A provider that prioritizes open communication and provides proactive support fosters a collaborative working relationship conducive to achieving your business objectives. Again, you can get this information from current or past clients.

All of this will take some time and work on your part, but because IT is such an important part of any business, it’s essential that you make the right choice the first time around. That may mean delaying a decision until you’ve got all the facts.


Gauging an IT service provider’s track record requires a multifaceted approach encompassing client testimonials, portfolio evaluation, industry recognition, technical expertise, longevity, references, and communication effectiveness. By conducting thorough due diligence and aligning their track record with your specific business needs, you can identify a reliable IT service provider capable of delivering tailored solutions that will drive your organization’s success.

Remember, the right IT partner will not only meet your current requirements but also adapt and innovate to support your evolving needs in the future. At Stillwater IT, we’re an open book. We’re happy to share with you not only our plans for you and your business but also information about past projects, our specific qualifications, our customer service methods, and much more.

To learn more about our company, our track record, and how we can serve your needs, give Stillwater IT a call at 604-899-1105.